Case: International Fashion Retailer
The customer is a fashion retail company headquartered in Hamburg, Germany, with branch offices spanning Mainland China, Asia, and Europe. As the company increasingly relies on video conferences for meetings between their branch offices, they have encountered challenges. Their current video conference setup, with separate applications installed in each office, has resulted in inconsistent interconnections, particularly in their offices in China, where they rely on different local service providers, leading to poor video conference quality and reliability.
Challenges:
- High Packet Loss affecting meeting performance: The Company users experienced voice delays and video pixel loss during video conference, which hampers effective communication and collaboration.
- Transition from on-premises video conference appliance to cloud: The company planned in shifting from their current on-premise setup to a cloud-based solution to enhance their video conferencing capabilities.
- Congestion-free internet access from Mainland China to public cloud: The company requires congestion-free internet access between Mainland China and the public cloud to facilitate smooth and uninterrupted video conferencing.
- Consolidating network and vendor management: The company seeks to consolidate network and vendor management to a single service provider. This streamlines operations, improves coordination, and reduces the administrative burden of managing multiple vendors.
Solutions:
- Adoption of video conferencing and online meeting application, replacing the legacy video conference appliance.
- Implementation of Premium Internet in each China office with 10Mbps benefits.
Benefits:
- Reliable and high-speed internet access, specifically tailored to meet the demands of video conferencing and online meeting.
- Significant performance improvement on global internet access for cloud-based productivity applications & public cloud services, ensuring high performance for its worldwide connectivity.
- Efficient local internet access implemented in every China office.
