AI as a Service (AIaaS) | HGC International Business

Network Services Cloud Communications A2P Messaging, Digital & Voice Services Internet Services Hosting & Colocation Services Mobility & Integrated Solutions OTT Edge Solutions Cloud Solutions Cybersecurity Solutions Data Center Interconnect

Global Reach

Insight

Close Menu

Insight Media Centre Newsletters Partner Program

Webinar

International Business

Close Menu

HGC Consumer Broadband Hong Kong Business Data Centre Macroview

AI as a Service (AIaaS)

Every Interaction. Intelligently Orchestrated

Transform Your Communications Platform into an AI-powered Decision and Executive Engine

Modern customers expect intelligent, real-time responses that legacy communications systems cannot deliver. HGC's AI as a Service (AIaaS) brings Agentic AI into your Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) environment – empowering every interaction with AI that can listen, understand, decide, and act.

It transforms cloud communications into an intelligent engagement platform by delivering real-time automation, conversational intelligence, and orchestration across voice and digital channels. Integrated directly into the Connex platform, AIaaS enables organisations to automate service journeys, augment human agents, and drive more personalised, responsive, and efficient interactions.

Business Outcomes that Matter

Improve Customer Experience

24/7 instant response, faster resolution (higher FCR), consistent omnichannel service, and personalised interactions

Drive Cost Efficiency

Automate repetitive workflows, reduce reliance on human agents, lower cost per interaction

Increase Revenue

Capture after-hours demand, improve conversion and upsell opportunities, reduce missed calls

Boost Productivity

Save 5–8 minutes per call with automation, faster onboarding and training

Gain Full Visibility

Analyse 100% of interactions, data-driven performance management

Why Choose HGC' AIaaS

Open AI Ecosystem: Supports OpenAI, Google, Anthropic, Azure, and local models, avoiding vendor lock-in
Deep Integration with Communications Layer: Native integration with UCaaS, CCaaS, and voice, delivering AI beyond a simple overlay
Flexible Deployment: Available in cloud, on-prem, or hybrid environments, with scalability for enterprise workloads
Zero Rip-and-Replace Approach: Deploy as a sidecar, embedded, or standalone solution that integrates seamlessly with existing systems
End-to-End Platform: Combines AI, workflows, analytics, and omnichannel capabilities in a single solution

Features and Benefits

Make every interaction intelligent, automated, and actionable.

Features	Details	Benefits
AI Agents Across Voice and Chat	• Handle inbound and outbound interactions autonomously • Understand customer intent, sentiment, and context in real time • Support self-service and automated engagement across channels	Improve availability, reduce response times, and scale customer engagement without increasing headcount.
Real-time AI Assist	• Guide agents with next-best actions • Recommend responses and workflows in real time • Improve decision-making and consistency during interactions	Increase agent productivity, improve accuracy, and enhance customer outcomes.
End-to-end Automation	• No-code workflow orchestration across channels • Trigger actions across CRM, messaging platforms, and business systems • Automate routine processes and follow-up tasks	Reduce manual effort, accelerate resolution, and streamline operational workflows.
Conversational Intelligence and Analytics	• Transcription, sentiment analysis, and QA scoring • Full visibility across 100% of interactions • Insight generation for optimisation, coaching, and governance	Turn conversations into actionable insight and continuously improve service quality and performance.
Omnichannel AI Engagement	• Supports voice, SMS, email, WhatsApp, LINE, social media, and web chat • Maintains a unified customer journey across channels • Extends AI orchestration beyond voice into digital engagement	Deliver seamless, intelligent experiences wherever customers choose to interact.

Use Cases

AI-powered customer service automation

Intelligent virtual agents for voice and chat

Agent assistance and next-best-action guidance

Workflow automation across customer journeys

AI-driven analytics, QA, and sentiment monitoring

Transform every interaction with AI-driven intelligence

See How It Works

I have read and agree to the disclaimer and privacy policy.

HGC Global Communications Limited may, directly or through its affiliated companies, agents and/or business partners¹, use my personal data²(“Personal Data”) for direct marketing of the services and/or products as set out below.

Please select the box(es) below to indicate you do not consent to any of the items and HGC Global Communications Limited shall not use the Personal Data for direct marketing

Telecommunications and related telecommunications value-added services and/or products provided by HGC Global Communications Limited.

Services and/or products of HGC Global Communications Limited’s affiliated companies and business partners (restricted to designated industries³).

Notes

Business partners include those entities of designated industries having a contractual relationship with HGC Global Communications Limited (please refer to³for details of designated industries).
Personal Data includes any or all of the following : name, gender, telephone number, fax number, postal address, e-mail address, month and year of birth, and the information on usage of telecommunications and related telecommunications value-added services and relevant HGC Global Communications Limited’s account and service number.
Designated industries include telecommunications and related telecommunications value-added services and/or products, concierge services, flowers and hampers, wedding planning services, personal care and beauty, fashion and apparel, supermarket and department stores, household, catering/ food and beverages, hotels and travelling, entertainment and leisure, high-end consumer products, electrical and electronic products, e-commerce and payment platforms, media, insurance, banking and finance, education, stationery and office equipment, real estate and property management, logistics and transportation, social network services, recruitment, charitable and non-profit making organizations.

Remarks
If at any time in the future you do not wish HGC Global Communications Limited, its affiliated companies, agents and/or business partners in providing you with any information for direct marketing of the aforesaid products and services relating to HGC Global Communications Limited, its affiliated companies and business partners, please contact us via email suggestion@hgc.com.hk, or by mail to PO Box 33, Tsuen Wan Post Office, Hong Kong or call HGC Global Communications Limited’s Customer Services Hotline 1220 (Voice/IDD Service) / 1222 (Internet Service). If you inform us via email or by post, our customer service representative will contact you for verification purpose.

View notes^{1, 2, 3} and other informationHide Other Information

SUBMIT

T:+852 2128 5442 E: ibmarketing@hgc-intl.com