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We are dedicated to keeping you connected globally

Hgc Bcp

Dear Valued Customer and Partner,

In lights of the growing global challenge of COVID-19, we are working around the clock to provide continuity of our professional services. At the start of the outbreak, we have enacted the business continuity plan, with steadfast commitment to support your business through this unprecedented and challenging time.

We’re maintaining the profession to keep our customers connected

To ensure the services’ readiness, resiliency and delivery, our network operations team continues to work in full force to ensure our services remain smooth & uninterrupted without downtime through these difficult times. HGC International Network Operations Centre (INOC) maintains 24/7 operations to ensure quality network performance and reliability, as well as troubleshoot and repair any network outages as soon as possible when necessary. We are constantly monitoring our network utilization to ensure that our network capacity is well-prepared to handle the shifts in customer usage patterns.

The safety, health and wellbeing of team members, customers and partners is always our top priority. In this time of unprecedented uncertainty, we are reinforcing public health guidelines with every employee. Impacts on business operations in Hong Kong headquarters and regional offices will be minimized, while our International Business team stays dedicated to supporting your business operation.

We’re constantly monitoring the evolving situation

As the pandemic evolves, the leadership committee is closely monitoring the rapidly developing situation and we are in close contact with every team member for regular and immediate update. We are constantly reviewing the contingency plans of our partners, service providers and relevant stakeholders in the community for seamless coordination to ensure continuous services to our customers in these critical times.

These times might be challenging, but we believe that it will be imperative that we stand strong and united to get through this challenging period. HGC International Business team is always here to extend our full support and go the extra mile to ensure effective business collaboration through these unprecedented times.

For any questions, don’t hesitate to contact our team of HGC representatives or email us at Thank you for your earnest support all along. In the meantime, be well and stay safe.

With deepest gratitude,

HGC International Business


HGC Global Communications Limited may, directly or through its affiliated companies, agents and/or business partners1, use my personal data2(“Personal Data”) for direct marketing of the services and/or products as set out below.

Please select the box(es) below to indicate you do not consent to any of the items and HGC Global Communications Limited shall not use the Personal Data for direct marketing


  1. Business partners include those entities of designated industries having a contractual relationship with HGC Global Communications Limited (please refer to3for details of designated industries).
  2. Personal Data includes any or all of the following : name, gender, telephone number, fax number, postal address, e-mail address, month and year of birth, and the information on usage of telecommunications and related telecommunications value-added services and relevant HGC Global Communications Limited’s account and service number.
  3. Designated industries include telecommunications and related telecommunications value-added services and/or products, concierge services, flowers and hampers, wedding planning services, personal care and beauty, fashion and apparel, supermarket and department stores, household, catering/ food and beverages, hotels and travelling, entertainment and leisure, high-end consumer products, electrical and electronic products, e-commerce and payment platforms, media, insurance, banking and finance, education, stationery and office equipment, real estate and property management, logistics and transportation, social network services, recruitment, charitable and non-profit making organizations.

If at any time in the future you do not wish HGC Global Communications Limited, its affiliated companies, agents and/or business partners in providing you with any information for direct marketing of the aforesaid products and services relating to HGC Global Communications Limited, its affiliated companies and business partners, please contact us via email, or by mail to PO Box 33, Tsuen Wan Post Office, Hong Kong or call HGC Global Communications Limited’s Customer Services Hotline 1220 (Voice/IDD Service) / 1222 (Internet Service). If you inform us via email or by post, our customer service representative will contact you for verification purpose.