By continuing to use this site, you agree to its use of cookies. Find out more about cookies here. Accept Cookies
Search Tips: A2P SMS SDN
What are you looking for?
Hgc Wechatqrcode

Gauging an Experience-Driven Economy Emerging from Digital Infrastructure

HGC Digital Transformation blog

Digital infrastructure provides the foundation path for an organization’s IT and operations to uplift efficiency, ease provisioning and enhance accessibility, over the best-in-class subsea and terrestrial fibre optics infra and data centres.

Ravindran Mahalingam
SVP, International Business of HGC Global Communications

Our world is digital first, real time and super-fast. Ravindran Mahalingam, SVP, International Business of HGC Global Communications, a fully-fledged ICT service provider and network operator with extensive global coverage, shares how technology is transforming a new level of satisfaction.

What technologies are shaping the experience-driven economy?

The trends really are around adaptability allied to service-oriented thinking. This is where the balance point between centralization and decentralization of data workloads becomes interesting. Cloud and edge respectively, hold the key to bringing computing closer to the user, making it safer, faster and more reliable with the anything-as-aservice (XaaS) mindset complementing this new architecture.

There is a clear need for industry-specific and optimized experiences that deliver customer value, especially delay-intolerant applications and high-value industries like healthcare, legislation, and finance, which also have stricter compliance requirements to fulfil.

How is HGC digital infrastructure changing to serve such world?

Digital infrastructure provides the foundation path for an organization’s IT and operations to uplift efficiency, ease provisioning and enhance accessibility, over the best-in-class subsea and terrestrial fibre optics infra and data centres.

HGC is a strong global player here with an internationally established solid network infrastructure providing digitalized platforms to serve customers in all verticals and expediate the running of business applications. E.g. HGC’s dedicated digital path to cloud platforms (AWS, Alibaba Cloud, Microsoft Azure and Google Cloud) is facilitating customer innovation pipeline with guaranteed service experience on top of HGC’s fine-tuned global network; HGC streamlined global network ordering with MEF LSO Sonata APIs and enabled Order to Cash for data services at Warp Speed.

Telecoms and OTTs are driving new business that delivers low latency and uplift QoE. How is HGC’s flagship Eyeball-as-a-Service™ suite (“EaaS”) contributing to this new 5G edge age?

As we evolve in the experience-driven economy, we will see that UX-heavy applications, e.g. Cloud Gaming, VR, AR, nanotechnology, require different criticality levels of short lead times, robust capacity and low latency broadband networks.

E.g. Mainland China and the Asia-10 (India, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, the Philippines, and Vietnam) represent more than 50% of the world’s mobile games market revenue. The industry should collaborate to create a game-changing infrastructure and ICT technology ecosystem to support such latency-critical traffic. As we enter this new edge computing age, network management and complexity continue to be the greatest challenge for service providers, as millions of nodes are deployed which require maintenance, upgrades, scaling, etc.

At HGC we deliver wide-ranging portfolio to ease that complexity. By creating a great edge partner ecosystem with MNOs, ISPs, IXs, HGC EaaS offers OTTs super-fast access to digital infrastructure to reach nearly 100% of Internet eyeballs with enhanced network performance (achieving ultra-low latency of <10ms) and fulfil a satisfied end-user experience. Since its initial launch in Singapore in February this year, EaaS is extending in the Philippines in August and is rolling out rapidly for servicing 400 million users across Southeast Asia.

The ready-to-go platform provides customizable and pertinent architectures that are easy to set up globally in weeks’ time. We have observed our customers experiencing a significant reduction in operational costs with increasing footprints into omni-channel experiences.

Mobile plays a crucial role in the experience economy. How do you see opportunities between fixed/mobile service providers?

The shift to digital has transformed banking, finance, e-commerce, gaming, healthcare, you name it. Our data-driven Mobile Intelligence suite, built for seamless engaging experiences, is a key ally to operators, service providers as well as users. It increases security without increasing user friction.

Service providers that have adopted this kind of API-driven services report reduced customer drop-off rates during onboarding and authentication as well as reduced fraud levels. More, HGC strategically bridges the digital world with the MNO world with its 400-partner network and extensive global reach. Taking a total approach to A2P monetization and securitization, we adopt best-in-class SMS-filtering technology to enhance threat protection against spamming, flooding, spoofing and fraud, sophisticated content and pattern recognition as well as SIM box, Grey Route detection, Smart Content filtering and blocking capabilities, creating frictionless customer experience.

The digital economy is a big space for change, and we constantly keep our eyes open to new trends such as the coming of 6G by the end of this decade. Some recent work we have done: Deloitte Cyber which has partnered up with HGC Group to provide adaptive security protection from cyber risks during digital era; HGC and AMS-IX are broadening IX portfolio. With us: go ahead, we’ve got your back.

The article was first published on ITW Daily 2021 Day 1 Edition.

TALK TO AN EXPERT
TALK TO AN EXPERT

HGC Global Communications Limited may, directly or through its affiliated companies, agents and/or business partners1, use my personal data2(“Personal Data”) for direct marketing of the services and/or products as set out below.

Please select the box(es) below to indicate you do not consent to any of the items and HGC Global Communications Limited shall not use the Personal Data for direct marketing

Notes

  1. Business partners include those entities of designated industries having a contractual relationship with HGC Global Communications Limited (please refer to3for details of designated industries).
  2. Personal Data includes any or all of the following : name, gender, telephone number, fax number, postal address, e-mail address, month and year of birth, and the information on usage of telecommunications and related telecommunications value-added services and relevant HGC Global Communications Limited’s account and service number.
  3. Designated industries include telecommunications and related telecommunications value-added services and/or products, concierge services, flowers and hampers, wedding planning services, personal care and beauty, fashion and apparel, supermarket and department stores, household, catering/ food and beverages, hotels and travelling, entertainment and leisure, high-end consumer products, electrical and electronic products, e-commerce and payment platforms, media, insurance, banking and finance, education, stationery and office equipment, real estate and property management, logistics and transportation, social network services, recruitment, charitable and non-profit making organizations.

Remarks
If at any time in the future you do not wish HGC Global Communications Limited, its affiliated companies, agents and/or business partners in providing you with any information for direct marketing of the aforesaid products and services relating to HGC Global Communications Limited, its affiliated companies and business partners, please contact us via email suggestion@hgc.com.hk, or by mail to PO Box 33, Tsuen Wan Post Office, Hong Kong or call HGC Global Communications Limited’s Customer Services Hotline 1220 (Voice/IDD Service) / 1222 (Internet Service). If you inform us via email or by post, our customer service representative will contact you for verification purpose.

SUBMIT