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Our commitment to go extra miles for our customers

Hgc Insight 22

Fostering teamwork, shared expectations and joint objectives, HGC strives to go extra miles for our customers and create outrageous customer experience. We believe that our high level of team spirit and dedicated effort is the key to achieve customers’ satisfaction with guaranteed service delivery.

We are delighted to share more about how our project management team’s proactiveness drives customers’ satisfaction and appreciation on our reliability, competence, as well as high efficiency.

The team addressed customer’s special urgent request promptly and implemented the project from equipment port and network resource assignment to circuit testing and activation with comprehensive assessment and guaranteed service delivery within a short timeline, in which the lead time was reduced significantly from weeks to days.

During the process, we believe that collaboration is the key to customer service success. Together, we turn complexity into simplicity, enabling us to solve urgent and critical tasks at ease and achieve customer satisfaction. We are committed to serve customers with the best deliverables and go beyond the critical path.

Eric Lau
Section Head - Project Management, International Business of HGC

Customer success is all about being proactive. In HGC, we see every challenge a chance to demonstrate our customer-centricity, exceptional accountability and professional experience.

We are dedicated to going extra miles to solve customers’ requirement, helping them to grow beyond, as a trusted global managed services and solution provider.

Ravindran Mahalingam
SVP, International Business of HGC
Let's get in touch
Let's get in touch

HGC Global Communications Limited may, directly or through its affiliated companies, agents and/or business partners1, use my personal data2(“Personal Data”) for direct marketing of the services and/or products as set out below.

Please select the box(es) below to indicate you do not consent to any of the items and HGC Global Communications Limited shall not use the Personal Data for direct marketing

Notes

  1. Business partners include those entities of designated industries having a contractual relationship with HGC Global Communications Limited (please refer to3for details of designated industries).
  2. Personal Data includes any or all of the following : name, gender, telephone number, fax number, postal address, e-mail address, month and year of birth, and the information on usage of telecommunications and related telecommunications value-added services and relevant HGC Global Communications Limited’s account and service number.
  3. Designated industries include telecommunications and related telecommunications value-added services and/or products, concierge services, flowers and hampers, wedding planning services, personal care and beauty, fashion and apparel, supermarket and department stores, household, catering/ food and beverages, hotels and travelling, entertainment and leisure, high-end consumer products, electrical and electronic products, e-commerce and payment platforms, media, insurance, banking and finance, education, stationery and office equipment, real estate and property management, logistics and transportation, social network services, recruitment, charitable and non-profit making organizations.

Remarks
If at any time in the future you do not wish HGC Global Communications Limited, its affiliated companies, agents and/or business partners in providing you with any information for direct marketing of the aforesaid products and services relating to HGC Global Communications Limited, its affiliated companies and business partners, please contact us via email suggestion@hgc.com.hk, or by mail to PO Box 33, Tsuen Wan Post Office, Hong Kong or call HGC Global Communications Limited’s Customer Services Hotline 1220 (Voice/IDD Service) / 1222 (Internet Service). If you inform us via email or by post, our customer service representative will contact you for verification purpose.