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HGC Premium Internet Access

Seamlessly connect the office applications from China office to the globe with speedy and stable Internet Access

Seamlessly connect the office applications from China office to the globe with speedy and stable Internet Access

To improve the current network capabilities from China to access global internet, HGC offers a premium internet solution that ensures reliable and high performance connectivity to meet the high demand of digital transformation.

Leveraging HGC's carrier-grade internet network, this service provides flexible bandwidth with network optimization. By addressing network congestion issues from Mainland China to global internet, including data traffic and cloud services, HGC optimizes cross-border internet networks.

Advantages

SEAMLESS GLOBAL CLOUD CONNECTION
DEDICATED INTERNET ACCESS WITH LOCAL BREAKOUT
CROSS-BORDER NETWORK OPTIMIZATION
SUPPORTED BY HGC HIGH QUALITY IP BACKBONE
CENTRALIZE MANAGEMENT WITH BUNDLED CPE
COMPREHENSIVE SLA ASSURANCE
7 X 24 PROACTIVE MONITORING ALERT

Advantages

SEAMLESS GLOBAL CLOUD CONNECTION
DEDICATED INTERNET ACCESS WITH LOCAL BREAKOUT
CROSS-BORDER NETWORK OPTIMIZATION
SUPPORTED BY HGC HIGH QUALITY IP BACKBONE
CENTRALIZE MANAGEMENT WITH BUNDLED CPE
COMPREHENSIVE SLA ASSURANCE
7 X 24 PROACTIVE MONITORING ALERT

Features and Benefits

Assured performance

  • Controlled network route to global internet and cloud
  • Stable network latency, throughput, and internet access time
  • Near zero packet loss to minimize the chance of re-transmission
  • Improve application stability such as voice and meeting over the cloud
  • Operation to comply with international carrier standard

Flexible packages

  • Cost-effective service
  • Customizable local and international bandwidth
  • Flexible bandwidth network optimization options

Integrate HGC's carrier-grade internet network

  • High quality network
  • Minimize congestion
  • Consistent performance and top tier service

Ease deployment

  • Quick and simple adoption
  • Minimal network configuration change

24/7 proactive network monitoring

  • Up to speed fault identification
  • Active incident notification
  • Round the clock helpdesk service

Customizable add-on services

  • Comprehensive cybersecurity solution
  • Overlay SD-WAN and SASE integration ready in China

Differences between traditional internet access & HGC premium internet access

Traditional Internet Access HGC Premium Internet Access
Networking to cloud Uncontrollable access to public cloud Optimized network leads stable public cloud access
Bandwidth &
SLA
With the proliferation of various ISPs, the quality of internet connectivity becomes reliant on the best effort approach Guaranteed bandwidth with end-to-end SLA
Monitoring Self or separated monitoring on internet connectivity and restoration by different ISPs/vendor Unified 24 x 7proactive monitoring and fault management by HGC professional NOC
Service management Contract based on individual service ordered separately Contract based on an entitled solution, including internet connectivity, network optimization and managed service

Case: ICT Electronics MNC

A leading electronics company from the Netherlands, with its business covering Greater China, Southeast Asia, and the United Kingdom, has established their mail server in a public cloud platform located in London. The company currently utilizes low bandwidth MPLS connections to link its mainland China office and Netherlands headquarters, as well as other branch offices. The hub site in the Netherlands is connected to the cloud infrastructure via MPLS.

Challenges:

  • Inadequate bandwidth impacting user experience: The company's user have experienced slow and sluggish connection on existing environment because of limited MPLS bandwidth between Netherland's Headquarter and public cloud in Mainland China.
  • Complex network topology: The network topology between branch offices and the public cloud is convoluted resulting in inefficiencies and arduous maintenance challenges.
  • Congestion and internet access issues: Users require congestion-free internet access between Mainland China and the public cloud, along with reliable global connectivity for the company's global operations.

Solutions:

  • Apply for local DIA service in China Office
  • Establish high bandwidth connection for local breakout to access the local websites and local Internet browsing
  • Subscribe to Premium Internet Service in the China Office to optimize network performance

Benefits:

  • Unified management and proactive monitoring
  • Cost effective offer with mixed of local and premium internet bandwidth
  • Enhanced latency and consistency from Mainland China to public cloud
  • Congestion free global internet access to public cloud
  • One-stop-shop by single provider and proactive monitoring support
Electronics MN Cn
International Fashion Retailer

Case: International Fashion Retailer

The customer is a fashion retail company headquartered in Hamburg, Germany, with branch offices spanning Mainland China, Asia, and Europe. As the company increasingly relies on video conferences for meetings between their branch offices, they have encountered challenges. Their current video conference setup, with separate applications installed in each office, has resulted in inconsistent interconnections, particularly in their offices in China, where they rely on different local service providers, leading to poor video conference quality and reliability.

Challenges:

  • High Packet Loss affecting meeting performance: The Company users experienced voice delays and video pixel loss during video conference, which hampers effective communication and collaboration.
  • Transition from on-premises video conference appliance to cloud: The company planned in shifting from their current on-premise setup to a cloud-based solution to enhance their video conferencing capabilities.
  • Congestion-free internet access from Mainland China to public cloud: The company requires congestion-free internet access between Mainland China and the public cloud to facilitate smooth and uninterrupted video conferencing.
  • Consolidating network and vendor management: The company seeks to consolidate network and vendor management to a single service provider. This streamlines operations, improves coordination, and reduces the administrative burden of managing multiple vendors.

Solutions:

  • Adoption of video conferencing and online meeting application, replacing the legacy video conference appliance.
  • Implementation of Premium Internet in each China office with 10Mbps benefits.

Benefits:

  • Reliable and high-speed internet access, specifically tailored to meet the demands of video conferencing and online meeting.
  • Significant performance improvement on global internet access for cloud-based productivity applications & public cloud services, ensuring high performance for its worldwide connectivity.
  • Efficient local internet access implemented in every China office.